Difference between revisions of "Overgrowth FAQ"
Silverfish (talk | contribs) (Huge merge with technical FAQ and suggestions FAQ that Merlyn wrote) |
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* Access to the game from the store you purchased it from | * Access to the game from the store you purchased it from | ||
| − | If you purchased it from the Humble Bundle store you get some extras: | + | '''If you purchased it from the Humble Bundle store you get some extras''': |
* Access to Receiver | * Access to Receiver | ||
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All of these extras can be accessed through your Humble Bundle library. | All of these extras can be accessed through your Humble Bundle library. | ||
| + | |||
| + | '''If you purchased it directly from Steam you get these extras''': | ||
| + | |||
| + | * Access to Receiver | ||
| + | |||
| + | Receiver will appear automatically in your game library. | ||
=== How do I create content for Overgrowth? === | === How do I create content for Overgrowth? === | ||
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=== What do I do if I encounter a Bug? === | === What do I do if I encounter a Bug? === | ||
| − | Read the [How To Report a Bug in Overgrowth] article. | + | Read the [[How To Report a Bug in Overgrowth]] article. |
=== How do i clear my game cache? === | === How do i clear my game cache? === | ||
| Line 42: | Line 48: | ||
===== Where is the Data folder? ===== | ===== Where is the Data folder? ===== | ||
With the Mac version of Overgrowth, the Data folder is located within the application package. | With the Mac version of Overgrowth, the Data folder is located within the application package. | ||
| − | You can access it by right clicking the "Overgrowth" application and choosing 'Show Contents", and then browsing to Contents/MacOS/Data | + | You can access it by right clicking the "Overgrowth" application and choosing 'Show Contents", and then browsing to <code>Contents/MacOS/Data</code> |
*Note - For some users, "Show Package Contents" may not appear in the right-click menu. A workaround should be posted as soon as a more Mac-savvy user edits this entry. | *Note - For some users, "Show Package Contents" may not appear in the right-click menu. A workaround should be posted as soon as a more Mac-savvy user edits this entry. | ||
| Line 51: | Line 57: | ||
===== I can't right click ===== | ===== I can't right click ===== | ||
The right shift button is bound to right click by default, so if you can't right click as desired with your mouse or trackpad, try using right shift instead. | The right shift button is bound to right click by default, so if you can't right click as desired with your mouse or trackpad, try using right shift instead. | ||
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=== Accessing internal_testing on Steam === | === Accessing internal_testing on Steam === | ||
| − | The development of Overgrowth is quite transparent, as such we allow our players to access the latest nightly build of our games via Steam, containing the latest changes. This build is often unstable and breaks all the time, but can be useful in sneak | + | The development of Overgrowth is quite transparent, as such we allow our players to access the latest nightly build of our games via Steam, containing the latest changes. This build is often unstable and breaks all the time, but can be useful in sneak peeking at new content and features or for checking if an upcoming patch fixes a problem you're having. |
To access the build, do the following. | To access the build, do the following. | ||
| Line 71: | Line 70: | ||
# Press Ok to close the properties window | # Press Ok to close the properties window | ||
| − | After making this change, steam should immediately | + | After making this change, steam should immediately start updating the game. Wait for the download to finish before launching the game. |
| + | |||
| + | To switch back to the latest released version, just go back into the same menu and switch back to default. | ||
== Technical FAQ == | == Technical FAQ == | ||
=== The game is broken - how do I fix it? === | === The game is broken - how do I fix it? === | ||
| − | + | # Search for a solution to the problem in the [http://steamcommunity.com/app/25000/discussions/ Steam forums] | |
| − | # Search for the problem in the | + | # If you can't find a solution you can ask in the [http://discord.gg/wolfire Discord #tech_support chat] if you want, and/or do '''one''' of the following: |
| − | # If you | + | #* Create a forum post on the [http://steamcommunity.com/app/25000/discussions/ Steam forums] |
| + | #* Create a forum post on the [https://forums.wolfire.com/ Wolfire forums] | ||
| + | #* [[How_To_Report_a_Bug_in_Overgrowth|Send an email]] | ||
=== Email/forum post guidelines === | === Email/forum post guidelines === | ||
| − | To get help as quickly as possible it's important that you make it as easy as possible for people to help you. So no matter if you're writing an email to [email protected] or a post asking for help on the forums you should: | + | To get help as quickly as possible it's important that you make it as easy as possible for people to help you. So no matter if you're writing an email to [mailto:[email protected] [email protected]] or a post asking for help on the forums you should: |
* Use a title/subject that concisely describes the specific problem you're having | * Use a title/subject that concisely describes the specific problem you're having | ||
| Line 87: | Line 90: | ||
* Include screenshots if applicable | * Include screenshots if applicable | ||
| − | If you're having technical issues it's almost always fastest to email us, because we'll often need extra files. So to make sure we can handle your issue | + | If you're having technical issues it's almost always fastest to email us, because we'll often need extra files. So to make sure we can handle your issue as quickly as possible it's a good idea to attach those extra files right in the first email. The [http://wiki.wolfire.com/index.php/How_To_Report_a_Bug_in_Overgrowth How To Report a Bug in Overgrowth] article gives all the information you need when emailing us about technical issues. |
=== Recommended system specs === | === Recommended system specs === | ||
| Line 99: | Line 102: | ||
=== How do I make the game run faster? === | === How do I make the game run faster? === | ||
| − | * | + | * Some GPU drivers have bugs that slow down games, rebooting your computer might solve the bug |
| − | * Clear the game's temp files - | + | * Clear the game's temp files - [[how to clear the game's cache]] |
* Disable all mods | * Disable all mods | ||
* Close all programs running in the background. The worst offenders are antivirus, and anything that shows an in-game overlay or does screen capture/screen recording. Game "speed boosters" also often conflict with games and can cause things to run slowly. It's best to just shut off everything. | * Close all programs running in the background. The worst offenders are antivirus, and anything that shows an in-game overlay or does screen capture/screen recording. Game "speed boosters" also often conflict with games and can cause things to run slowly. It's best to just shut off everything. | ||
| − | * Try quitting out of steam (not just closing it) and running the game from its install directory. It is installed to | + | * Try quitting out of steam (not just closing it) and running the game from its install directory. It is installed to '''C:\Program Files (x86)\Steam\steamapps\common\Overgrowth''' by default on Windows |
* Try verifying that your game install is completely clean - https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335 | * Try verifying that your game install is completely clean - https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335 | ||
| − | * Try updating your GPU drivers. If your drivers are out of date they might cause performance problems. You might also try a "clean" | + | * Try updating your GPU drivers. If your drivers are out of date they might cause performance problems. You might also try a "clean" reinstall of these drivers, because they can sometimes become corrupt (especially for OpenGL games) |
| − | * If you have an SSD | + | * If you have an SSD, make sure you have at least 20% free space. SSDs go very slow if they don't have enough free space for their load-balancing algorithms. This causes slowdowns with all programs and games, not just ours! |
If none of this helps, check out this guide: http://steamcommunity.com/sharedfiles/filedetails/?id=940734324 '''TODO:''' Move the guide at this link to the wiki and update it | If none of this helps, check out this guide: http://steamcommunity.com/sharedfiles/filedetails/?id=940734324 '''TODO:''' Move the guide at this link to the wiki and update it | ||
== Suggestions FAQ == | == Suggestions FAQ == | ||
| − | Our wishlist and your wishlist stretches past the moon, and we have only a few people working on the game at this time. We are happy to talk about what we're currently working on and give rough estimates of when we might get them done. We don't promise specific timeframes, because we | + | Our wishlist and your wishlist stretches past the moon, and we have only a few people working on the game at this time. We are happy to talk about what we're currently working on and give rough estimates of when we might get them done. We don't promise specific timeframes, because we prioritize our team's well-being over announcing and attempting to meet public deadlines. However, you're free to suggest anything! |
=== How do I suggest a new feature or a change to the game? === | === How do I suggest a new feature or a change to the game? === | ||
| − | Please email requests (one at a time) to [email protected]. | + | Please email requests (one at a time) to [mailto:[email protected] [email protected]]. |
| − | Title the email | + | Title the email so you could find it 6 months later in a pile of 10,000 similar emails. Make the title as specific and short as you can. Try to be concise with the body too, so we can read it in 30s or less. |
Bad titles: "Suggestions for Overgrowth" (too vague), "Pls nerf leg cannon" (not specific enough), "Hello" (pointless), "Halp". | Bad titles: "Suggestions for Overgrowth" (too vague), "Pls nerf leg cannon" (not specific enough), "Hello" (pointless), "Halp". | ||
Latest revision as of 13:01, 7 May 2018
Welcome to the Overgrowth FAQ! Please feel free to contribute to this FAQ as well as the wiki as a whole!
Contents
- 1 General FAQ
- 1.1 Is this game still being updated?
- 1.2 Do devs read the forums?
- 1.3 I just purchased the game, what's next?
- 1.4 How do I create content for Overgrowth?
- 1.5 What do I do if I encounter a Bug?
- 1.6 How do i clear my game cache?
- 1.7 Common Platform-Specific Problems
- 1.8 Accessing internal_testing on Steam
- 2 Technical FAQ
- 3 Suggestions FAQ
General FAQ
Is this game still being updated?
You bet!
Do devs read the forums?
Constantly, both the Steam and Wolfire forums. We also sometimes reply when it seems fruitful, or when we might be able to shed light on things.
I just purchased the game, what's next?
After purchasing Overgrowth you can do several things:
- Access the Secret Preorder Forums (referred to as SPF), follow this guide to gain access: http://forums.wolfire.com/viewtopic.php?f=2&t=16422
- Access to the game from the store you purchased it from
If you purchased it from the Humble Bundle store you get some extras:
- Access to Receiver
- Access to Low Light Combat
- A Steam key for Overgrowth
All of these extras can be accessed through your Humble Bundle library.
If you purchased it directly from Steam you get these extras:
- Access to Receiver
Receiver will appear automatically in your game library.
How do I create content for Overgrowth?
Overgrowth comes with a level-editor. For more info about modding, check out the rest of this wiki and the Secret Preorder Forum. To install community-created content, visit Overgrowth's Steam Workshop if you're on Steam, or SUMLauncher if you're not.
What do I do if I encounter a Bug?
Read the How To Report a Bug in Overgrowth article.
How do i clear my game cache?
In the top menu bar, press "Settings → Debug → Clear local write cache (dangerous)".
Common Platform-Specific Problems
Mac
Where is the Data folder?
With the Mac version of Overgrowth, the Data folder is located within the application package.
You can access it by right clicking the "Overgrowth" application and choosing 'Show Contents", and then browsing to Contents/MacOS/Data
- Note - For some users, "Show Package Contents" may not appear in the right-click menu. A workaround should be posted as soon as a more Mac-savvy user edits this entry.
To make future access easier right click 'Data' and choose 'Make Alias'. Now drag this alias out of the application, somewhere easy to find, on your Desktop for example.
Then, next time you need to open a file from within the Overgrowth package, simply navigate to the alias and you should have access to the Contents of the Data folder.
I can't right click
The right shift button is bound to right click by default, so if you can't right click as desired with your mouse or trackpad, try using right shift instead.
Accessing internal_testing on Steam
The development of Overgrowth is quite transparent, as such we allow our players to access the latest nightly build of our games via Steam, containing the latest changes. This build is often unstable and breaks all the time, but can be useful in sneak peeking at new content and features or for checking if an upcoming patch fixes a problem you're having.
To access the build, do the following.
- Locate Overgrowth in your games list
- Right click on Overgrowth and select properties
- Go to "BETA" tab
- Click the drop-down list and select internal_testing
- Press Ok to close the properties window
After making this change, steam should immediately start updating the game. Wait for the download to finish before launching the game.
To switch back to the latest released version, just go back into the same menu and switch back to default.
Technical FAQ
The game is broken - how do I fix it?
- Search for a solution to the problem in the Steam forums
- If you can't find a solution you can ask in the Discord #tech_support chat if you want, and/or do one of the following:
- Create a forum post on the Steam forums
- Create a forum post on the Wolfire forums
- Send an email
Email/forum post guidelines
To get help as quickly as possible it's important that you make it as easy as possible for people to help you. So no matter if you're writing an email to [email protected] or a post asking for help on the forums you should:
- Use a title/subject that concisely describes the specific problem you're having
- If you get an error message, post the full error message, on Windows you can press ctrl+C when the error message is active to copy it so you can paste it into your message
- Include step-by-step instructions on how to reproduce the error you're getting
- Include screenshots if applicable
If you're having technical issues it's almost always fastest to email us, because we'll often need extra files. So to make sure we can handle your issue as quickly as possible it's a good idea to attach those extra files right in the first email. The How To Report a Bug in Overgrowth article gives all the information you need when emailing us about technical issues.
Recommended system specs
Make sure you have a decent computer that is built for gaming (has a good CPU and a discrete GPU) and that is reasonably up to date. If you have an integrated GPU you might be able to play the game by turning down all the graphics options, but it might not be optimal.
- Windows - GeForce 660 or Radeon 7850, 8GB RAM
- Mac - Radeon R9 M395 or Radeon Pro 560, 8GB RAM. For a Macbook Pro, this means you need the top end 2017 model with all the options. For iMac, you need a 2016 or 2017 4k or 5k model, with an upgraded GPU (Radeon R9 M395/Radeon Pro 560). With an iMac, you might be able to manually upgrade your GPU/CPU. See here for which models come with which GPU - https://support.apple.com/en-us/HT202823
- Linux - GeForce 660 or Radeon 7850, 8GB RAM
Note that these are the 'minimum' specs to run popular AAA titles, and if you're building a PC from scratch it isn't a super expensive system.
How do I make the game run faster?
- Some GPU drivers have bugs that slow down games, rebooting your computer might solve the bug
- Clear the game's temp files - how to clear the game's cache
- Disable all mods
- Close all programs running in the background. The worst offenders are antivirus, and anything that shows an in-game overlay or does screen capture/screen recording. Game "speed boosters" also often conflict with games and can cause things to run slowly. It's best to just shut off everything.
- Try quitting out of steam (not just closing it) and running the game from its install directory. It is installed to C:\Program Files (x86)\Steam\steamapps\common\Overgrowth by default on Windows
- Try verifying that your game install is completely clean - https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
- Try updating your GPU drivers. If your drivers are out of date they might cause performance problems. You might also try a "clean" reinstall of these drivers, because they can sometimes become corrupt (especially for OpenGL games)
- If you have an SSD, make sure you have at least 20% free space. SSDs go very slow if they don't have enough free space for their load-balancing algorithms. This causes slowdowns with all programs and games, not just ours!
If none of this helps, check out this guide: http://steamcommunity.com/sharedfiles/filedetails/?id=940734324 TODO: Move the guide at this link to the wiki and update it
Suggestions FAQ
Our wishlist and your wishlist stretches past the moon, and we have only a few people working on the game at this time. We are happy to talk about what we're currently working on and give rough estimates of when we might get them done. We don't promise specific timeframes, because we prioritize our team's well-being over announcing and attempting to meet public deadlines. However, you're free to suggest anything!
How do I suggest a new feature or a change to the game?
Please email requests (one at a time) to [email protected].
Title the email so you could find it 6 months later in a pile of 10,000 similar emails. Make the title as specific and short as you can. Try to be concise with the body too, so we can read it in 30s or less.
Bad titles: "Suggestions for Overgrowth" (too vague), "Pls nerf leg cannon" (not specific enough), "Hello" (pointless), "Halp".
Good titles: "Add stamp-collecting game mode", "Suggestion: support Klingon language", "Make it easier to <do specific thing> in editor", "Bad perf in level <xyz> in 2nd encounter", "Add support for Google Home" (no, but at least the title is right!).
Common Suggestions
Multiplayer
Maybe someday. It's hard to do, but it would be very cool. Also see the Overgrowth Multiplayer Mod.
Dismemberment/gibbing/moar blood
Maybe someday. It's not a high priority compared to other things we are working on right now. If you want help modding it in yourself, we're happy to help you figure it out. If not, then please be patient. Once we get through the list of must-have stuff, then we might get to this.
When will a feature you're working on be released?
In the next patch. See below for when the next release is, and how to try things out early.
When is the next release?
When it is ready. We try to make them take less than 3 months, and usually try to bite off a 1-month chunk at a time. This usually turns into 2 months, because releases take a long time.
If you want to try out new things early, then you can switch to the internal_testing branch (or advanced_testing, if the patch is close). Game library -> Right click on Overgrowth -> Properties -> Betas tab -> switch from "NONE" to "internal_testing" -> click OK -> wait for the update to finish installing.
Warning: internal_testing is our nightly automatic build, and we can't test it all the time. It can often be unstable. It also won't work with many of the scripting mods. Use at your own risk, and please report bugs using the "tech support" instructions above!
